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<< Click to Display Table of Contents >> Unmatched Patients |
  
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<< Click to Display Table of Contents >> Unmatched Patients |
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At times, a patient cannot be matched to demographics saved within TruBridge system. When this occurs, the patient is listed as Unmatched within the Electronic Prescriptions folder on the Tasks screen or in the E-scribe queue.
Select Web Client > Tasks > Electronic Prescriptions
Electronic Prescriptions
•If a patient requesting a refill is flagged as unmatched within the queue, the provider will select the refill alert, and the system will attempt to match the patient's demographics from SureScripts to those within the system. If no Potential Matches are found, the user can select the radio button for Search, searching for the patient by name or DOB. If the patient is matched within the system (in the Patient List), selecting the patient will display the patient's medication list under the Unmatched Medications section.
•If the prescription needing to be refilled matches a medication within the medication list, the user may select the medication from the list and select Accept Match. The user will then have the ability to either approve and send the request back to the pharmacy, deny the refill request or deny the refill and write a new prescription.
•When denying a refill request, a denial reason must be selected from the drop-down box. The denial reasons are pre-defined and provided by SureScripts.
•If the patient or patient's medication is not matched within the system, the user's only option will be to select Reject Match.
TruBridge EHR will check the PON (Prescriber Order Number) as well as the patient's DOB, as identifiers, to determine if a refill request is matched or unmatched. If the DOB in the request matches the DOB on the patient's profile, and the Prescriber Order Number is the same, the refill will be labeled as matched.
The user will then be taken to the Refill Request screen and the only option will be to deny the refill. A denial reason must be entered. Select Save/Send.
Select Web Client > Charts > Select Patient > Select Account > EScribe > Refill Request
Unmatched Medication